This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy sets out how cancellations and refunds work for Spear's Paid Services. Who handles your request depends on how you paid. Paid payments are not currently available; this policy will apply once payments begin.
At a glance
| Situation | Outcome |
|---|---|
| Refund requested within 30 days of the first payment | Full refund |
| Monthly subscription cancelled after 30 days | Billing stops from the next payment date. You keep access until the end of the month already paid |
| Annual subscription cancelled after 30 days | We deduct the months used at the monthly list price and refund the rest |
| You could not use the Service for reasons attributable to the Company | Refund or extension for the period you could not use it |
Article 1 (Handling by Payment Method)
| Payment method | Seller | How to request a refund |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | privacy@spear.im or the Service's billing settings |
| International payment | Paddle.com (Merchant of Record) | The link in your receipt email or paddle.net. Requests sent to the Company are also handled through Paddle |
Article 2 (Withdrawal: 30-Day Full Refund)
- If you request a refund within 30 days of your first payment, we refund the full amount regardless of usage. If the same customer repeatedly requests this full refund for the same service, Article 3 applies from the second request onward.
- For renewal payments, if you request a refund within 7 days of the renewal date, we refund the full amount of that renewal payment (including annual subscriptions).
Article 3 (Cancellation)
- You can cancel at any time from the billing settings.
- Monthly subscriptions: once cancelled, you will not be charged from the next payment date, and you can use the Service until the end of the period already paid. The remaining period is not refunded.
- Annual subscriptions: on cancellation, we refund as follows.
- Refund = amount paid − (months used × monthly list price)
- Example: you cancel an annual plan of KRW 120,000 (monthly list price KRW 12,000) after 4 months → 120,000 − 4 × 12,000 = KRW 72,000 refunded
- Any partial month counts as a full month. If the result is zero or less, no refund is due.
Article 4 (Usage-Based Products)
Not applicable. There are currently no usage-based products (such as credits) that are deducted as you use them. If we introduce them, we will show on the payment screen, before payment, the rule for refunding only the unused portion, and amend this policy.
Article 5 (Refunds for Reasons Attributable to the Company)
- If you cannot use the Service for 24 consecutive hours or more, or for a cumulative 72 hours or more in a month, due to the Company's fault, we will refund the fees for the period you could not use it or extend your subscription accordingly.
- If the Company discontinues the Service, we refund the fees for the remaining period, prorated by day.
- This Article does not apply if the Company terminates the agreement because a Member violated the Terms. However, fees for the remaining period are settled according to Article 3.
Article 6 (Refund Method and Timing)
- Refunds are returned to the original payment method. If the payment cannot be cancelled, we transfer the amount to an account you designate.
- The Company issues the refund (payment cancellation request) within 3 business days of deciding on the refund. Depending on your card issuer or payment provider, it may take a few more days to appear.
- The timing and method of refunds for international payments follow Paddle's policies.
Article 7 (Contact)
- privacy@spear.im
- HyperReality Co., Ltd. · +82-507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
This Refund Policy takes effect on 2026-10-12.